Library » Chromebooks

Chromebooks

Welcome to the Library
 
If you have any issue with your Chromebook, please come to the library for help.
 
This includes:
  • Chromebooks not working properly
  • Lost Chromebooks
  • Broken Chromebooks
Device Insurance:
 
  • Chromebook insurance is $20
  • Payment for device insurance is due by September 30th, 2024 and covers one school year. 
  • If you are a new student, you have two weeks after enrollment to pay for insurance.
  • Payments can be made at the library through cash or check. 
  • Payments can be made online at https://prjusd.graystep.com/
Chromebook Help
 
My Chromebook isn't turning on
  1. Plug in your Chromebook and make sure the charging light turns on.
  2. Hold down the refresh button and click on the power button one time
  3. You have restarted your Chromebook. Wait a few seconds to see if it turns on
**Chromebooks that are completely out of battery need to be charged for a few minutes for them to turn on
 
My Chromebook isn't charging 
  1. Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
  2. Check to see if the power outlet is working.

If your Chromebook still won't charge, come to the library with your broken charger to get a replacement

 

My keys are not typing the right letters

  1.  Click on the clock in the bottom right-hand corner.
  2. Click on “Keyboard” and make sure it is set to “US.” 
  3. If it isn’t, click on "Keyboard" and change it to "US English"
 
My headphones don't work with my Chromebook
  1. Change the sound input or output:
  2. At the bottom right, click the time.
    1. Next to the volume slider, select the Right arrow .
    2. Change where sound comes from (output) or where you speak into (input).
 
My Chromebook isn't connecting to Wi-Fi
  1. At the bottom right, click on the time.
  2. Select Not Connected .
    • If you are at school and the Wi-Fi name is "Paso Schools" or "PRJUSD" and a signal strength, your Chromebook is already connected to Wi-Fi.
  3. Turn on Wi-Fi.
  4. Your Chromebook will automatically look for available networks and show them to you in a list.
My Chromebook is crashing or freezing
  1. Turn off your Chromebook by holding down on the power button, then turn it back on.
  2. Close all your apps and browser windows.
  3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
  4. If you've installed any new apps or extensions recently, uninstall them.
 
My Chromebook needs to be updated
  1. Turn on your Chromebook.
  2. At the bottom right, select the time and then Settings .
  3. At the bottom left, select About ChromeOS.
  4. Under "Google ChromeOS," find your Chromebook operating system version.
  5. To update to the latest version, select Check for updates.
    • If this option isn't available, your Chromebook may be up to date.
  6. If your Chromebook finds a software update, it will start to download automatically.